Shipping Terms and Returns

Orders received before 3:30pm UK time are usually shipped the same day.

We are not responsible for Local Customs and Tax Charges in your country. Please check your local laws before ordering. We cannot be held responsible for any packages which are held in customs. The same applies to any laws prohibiting vaping (and related equipment/liquids) in your area.

It is up to you to make sure your address is correct on your customer account. We are not responsible for mis-deliveries due to incorrect address input.

Our tracking service only works on tracked options. Normal First Class orders will still show up as not sent out.

United Kingdom Shipping Options

 Shipping Option Price of Option What this option does for you
Standard Flat Rate £3.00 This option is available on all orders. This uses the Royal Mail's First Class 24 Service. 
Free Shipping Free This option becomes available on orders £40 and above. This uses the same service as the Flat Rate Option.
Royal Mail Special Delivery 1pm £6.00 This option gives you full tracking, and delivery before 1pm next working day (except on Saturdays).
Royal Mail Special Delivery 1pm £3.00 Same as above, but cheaper when your order totals between £41 and £99.
Royal Mail Special Delivery 1pm Free

Same as above, but free of charge when your order is £100 or above.

 

European Shipping Options

 Shipping Option Price of Option What this option does for you
Standard Flat Rate £3.00 Standard Airmail Service. 
Free Shipping Free Same as above, but you qualify for Free Shipping when your order is £40 or over.
Royal Mail International Tracked £6.00 Tracked Airmail Service.
Royal Mail International Signed For (Norway Only) £6.00 Signed For service for Norwegian customers.

We currently only ship to the following European countries: Belgium, Finland, France, Germany, Ireland, Netherlands, Norway, Sweden, Luxembourg and Switzerland. Orders can take up to 14 days to arrive, but are usually quicker.

USA and Canada Shipping Options

 Shipping Option Price of Option What this option does for you
Standard Flat Rate £3.00 Standard Airmail Service.
Free Shipping Free
Same as above, but you qualify for Free Shipping when your order is £40 or over.
Royal Mail International Tracked £6.00 Tracked Airmail Service.

Damaged Items

If you have taken receipt of your order and found that the items have been damaged in transit, please email us at mrslord@mrslord.com with your problem with photos attached. Sadly we have had people in the past try their luck in getting free bottles by saying their bottles are smashed etc. Therefore we do require photographic evidence of the breakages before we can send out any replacements. This might seem drastic but it does cost us a lot of money to send out replacement bottles to dishonest customers. 

Wrong Sizes, Strengths and other issues

If you have any other issues with your orders please email us at mrslord@mrslord.com and we will be more than happy to sort the issue out.